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An update on improving our customer experience

The following is the latest update in our series of blog posts describing our commitment to improving our customer experience. Coinbase has taken the following steps to support an increased volume of customer support requests following the increased demand in crypto over the last few months: We quadrupled our support staff since mid-late November. We’ve…

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Cardano (ADA) is now available on Coinbase

Starting today, Coinbase supports Cardano (ADA) at Coinbase.com and in the Coinbase Android and iOS apps. Coinbase customers can now buy, sell, convert, send, receive, or store ADA. ADA is available in all Coinbase-supported regions. Cardano (ADA)Cardano (ADA) is a blockchain platform built on a proof-of-stake consensus protocol (called Ouroboros) that validates transactions without high…

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Our Commitment to Our Customers

By Casper Sorensen, Vice President, Customer Experience In my last blog post, I outlined Coinbase’s ongoing commitment to delivering a better customer experience. I understand how frustrating it is when our customers experience issues such as the inability to access their account or make transactions. Improving our customer support experience is a top priority. In…

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Incident Post Mortem: January 29, 2021

By Jordan Sitkin Between 4:25am and 9:31am PST on Friday, January 29, api.coinbase.com had an outage. During this time, many users experienced errors while attempting to use the Coinbase app and crypto buying, selling and trading features were intermittently available. Access to trading on pro.coinbase.com was unaffected. This post will detail the outage, explain what…

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Brief Incident Post Mortem: January 6–7, 2021

This is a short placeholder blog and will be replaced with a full post-mortem and disclosure of what happened yesterday. From 15:15 to 15:45 UTC on Tuesday, January 6th 2021, and again from 15:32 to 20:36 UTC yesterday, January 7th, 2021, the API that powers coinbase.com and our mobile applications experienced instability for our customers…