Interviews

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Jon Fasio of Intuit: AI and Automation Allow SMBs to Focus on Creating Opportunities, Not Mundane Tasks

Last week’s conversation with Katherine Kostereva of Creatio on how low-code/ no-code development platforms will be a huge factor in helping non-programmers to automate their own tasks and processes was eye opening for me.  And I wanted to see how the message of the importance and relevance of the latest automation tools is being received…

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Katherine Kostereva of Creatio: Low-code No-code Platforms are the Answer to the Growing Automation Challenge

I spoke with Katherine Kostereva four years ago during her company’s user conference.  Back then the company she founded was named bpm’online, but today the company is called Creatio and has recently raised $68 million to further build out their no-code low-code platform aimed at helping non-IT people use easy interfaces to automate business processes…

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Janelle Dieken of Genesys – Thought Leadership Must be About Authenticity, Empathy and Relevance to Customers

Thought leadership.  Everybody is talking about it as a way to influence markets and consumer behavior  – whether it’s aimed at individual or corporate consumers.  It comes in a dizzying array of formats, channels and devices.  It can be about trends, best practices or even tips and tricks.  And businesses are trying to incorporate it…

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Tim Chen of NerdWallet: Now’s the Time to Focus on a More Organized Corporate Social Responsibility Program

Last week personal finance app and website NerdWallet announced moving $2 million of NerdWallet capital to Self Help Credit Union – which serves low-income populations in Oakland, CA.  The company is also partnering with the nonprofit association of community credit unions, Inclusiv, to scale up this effort nationally.  Tim Chen, CEO and founder of NerdWallet,…

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Nancy Santiago of Ureeka: Changes to PPP Should Help More Black and Brown Small Businesses Get Assistance This Time Around

Small business already know about the shortcomings of the first go around of the Paycheck Protection Program (PPP).  Where “small businesses” like Ruth Chris’ Steakhouse was able to get $20 million or so, while other real small businesses looking for $5,000 to just stay afloat were turned away. But with the new PPP round currently…

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Jay Upchurch of SAS: Analytics and Transformation Go Hand in Hand to Present Unique Opportunities for SMBs to Survive and Thrive

Everything we do today creates data. From every click to every swipe.  And when the pandemic forced us into sheltering in place, it also exponentially accelerated those clicks and swipes…and Zooms…and Uber Eats and Door Dash orders…. And you get the point.  Many of the cash-based face-to-face transactions we’d make going into stores have turned…

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Silicon Valley Investor Keith Teare: Attention, as a price, depends on how valuable you are to the people wanting it

I’ve been using streaming service Streamyard for the past year for doing my weekly LinkedIn Live conversations.  And when they recently were acquired by virtual events platform Hopin, I started to think about what this combo could potentially mean for future of two technologies that have blown up since the beginning of the pandemic.  Which…

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