customer service

8 ways to make your small business more disability aware
Business, Business management, customer experience, customer service, Disability issues for SMEs no comments

8 ways to make your small business more disability aware

With lockdown measures easing, many small businesses are busy preparing to welcome back customers over the coming months. With social contact restrictions still in place, however, it won’t quite be “business as normal.” Businesses will need to think creatively about how they entice customers. Enticing old customers Premises will still need to meet strict Covid-safe…

How Automation Can Improve The Customer Experience
automation, Business, customer experience, customer service, Editor's choice, Info Tech, marketing no comments

How Automation Can Improve The Customer Experience

There’s a strain of thought in the business world that automated features can never replace the “human experience” of interacting with an actual human being. And there’s something to be said for this idea. At the end of the day, many consumers still do value speaking to a professional if they have a complex, expensive,…

Effective Customer Service and Driving Businesses Forward According to CarGuard CEO Trevor Smith
Business, customer service, marketing no comments

Effective Customer Service and Driving Businesses Forward According to CarGuard CEO Trevor Smith

They say “Customer is King” because it is the customer who drives a company’s bottom line. The concept of customer service has gained significant recognition in the world of business, and every enterprise is always looking to have a highly satisfied set of customers. From complaints desk to service desks, customer care desks, and customer…